|This scam, which we first reported on in October 2019, involves victims receiving an automated call, informing them that they have been charged for an Amazon Prime subscription.
They are subsequently instructed to ‘press 1’ to cancel the transaction. When they do this, they are directed to a fraudster posing as an Amazon customer service representative.
The victim is asked to download a remote access application, often the ‘Team Viewer’ app, which grants the fraudster access to the victim’s computer.
The Team Viewer software is then misused by the criminal to capture sensitive personal and financial information from the victim’s computer.
Other variants of the crime involve fraudsters stating that the recipient is eligible for a refund for an unauthorised transaction on their Amazon account.
WHAT TO DO