IW COUNCIL NEWS: Changes to council services over the festive period

In News by Bembridge PC

Most of the council’s operations will remain open until 4.30pm, Friday 24 December.

Christmas Day and Boxing Day falls over the weekend this year so closure for that will carry over across Monday 27 and Tuesday 28 December.

Many services will reopen on Wednesday 29 December through to Friday 31 December.

After closing for New Year’s Day, services will reopen as normal on Tuesday 4 January 2022.

For special arrangements for certain services, please see the information below.

Isle of Wight Coronavirus Helpline

The Isle of Wight Coronavirus Helpline will close at 4.30pm on Friday 24 December.
It will re-open:

  • Wednesday 29 December 9am to 5pm
  • Thursday 30 December 9am to 5pm
  • Friday 31 December 9am to 4.30 pm

It is then closed until 9am on Tuesday 4 January 2022.

Adult social care and Housing Needs

Offices close at 4.30pm on Friday 24 December and reopen at 8.30am on Wednesday 29 December. They then close again at 4.30pm on Friday 31 December and reopen at 8.30am on Tuesday 4 January 2022.

  • Outside of these times urgent calls should be directed to Wightcare by calling (01983) 821105.
  • If you are worried about a vulnerable adult, please contact Wightcare on (01983) 821105 (24 hours).

You do not need to know everything about a vulnerable adult and what is happening before you contact us.

IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.

Bereavement Services

The opening and closing times for the Bereavement Service will be:

  • Christmas Eve 24 December (9am to 4.30pm)
  • Christmas Day 25 December (closed)
  • Boxing Day 26 December (closed)
  • Monday 27 December (closed)
  • Tuesday 28 December (closed)
  • Wednesday 29 December (9am to 4.30pm)
  • Thursday 30 December (9am to 4.30pm)
  • New Year’s Eve (9am to 4.30pm)
  • New Year’s Day (closed)

Crematorium Grounds and Book of Remembrance:

The grounds can be accessed at any time, but if the gates are closed, please park in the road outside and use the pedestrian gate.

Office hours are as above for weekdays, except for bank holidays, when the office is closed.

All cremation documentation, burial forms and music should be delivered at least three clear office working days prior to each service, especially over this period.

Building Control

Building Control will continue to operate a Dangerous Structure out of hours service over the festive period.

If there is immediate danger and a threat to life, call 999. For all other situations, please call (01983) 821105.

Children’s Services

Offices close at 4.30pm, Friday 24 December and reopen Monday 27 December at 8.30am.

If you are worried about a child or young person, please contact:

  • Isle of Wight Children’s Services: 0300 300 0117 (24 hours).

You do not need to know everything about the child or young person and what is happening before you contact us.

IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.

Contact Centre and help centres

The Contact Centre closes at 4.30pm on Friday 24 December. It will then reopen at 8.30am until 5pm on Wednesday 29 December and Thursday 30 December and 8.30am until 4.30pm on Friday 31 December. It re-opens at 8am on Tuesday 4 January 2022.

Newport Help Centre will operate the same hours of opening as above but open at 8.30am on Tuesday 4 January 2022.

The Help Centre, at Ryde Library, will close at 4.30pm on Christmas Eve and will reopen at 9am on Tuesday 4 January 2022.

Coroner’s office

The Coroner’s Office closes at 4pm on Friday 24 December. It is open Wednesday 29 December to Friday 31 December. It reopens as normal on Tuesday 4 January 2022.

Council buildings or land

For emergencies involving council-owned buildings, please contact Wightcare on (01983) 821105.

Floating bridge

Cowes floating bridge Christmas and New Year operating schedule:

  • Christmas Eve – 5.15am to 12.30am (next day)
  • Christmas Day – 8am to 2pm
  • Boxing Day – 7am to 12.30am (next day)
  • 27 December – 5am to 12.30am (next day)
  • 28 December – 5am to 12.30am (next day)
  • 29 December – 5am to 12.30am (next day)
  • 30 December – 6.30am to 12.30am (next day)
  • New Year’s Eve – 5am to 1.30am** (next day)
  • New Year’s Day – 6.30am to 12.30am (next day)
  • 2 January – 5am to 12.30am (next day)
  • 3 January – 5am to 12.30am (next day)
  • 4 January – 5am to 12.30am (next day)

** Last crossing from East Cowes 1.10am, last crossing from West Cowes 1.20am

Please check the Floating Bridge website for live status before travel as the above timetable may change due to any potential adverse weather.

Highways emergencies

Flooding, fallen trees, traffic lights not working etc – please contact Island Roads, tel: 822440 or visit the website

The Island Roads Hub will be closed:

  • from midnight 24 December to 7am 27 December
  • from midnight 31 December to 7am 2 January 2022

Emergency calls received during these times will be diverted to the duty engineer and dealt with accordingly.

Leisure Services facilities

The Heights:

  • 19 to 23 December – 6am to 8pm
  • 24 December – 6am to 3pm
  • 25 to 26 December – CLOSED
  • 27 to 30 December – 6am to 6pm
  • 31 December – 6am to 3pm
  • 1 January – CLOSED
  • 2 January – 8am to 4pm
  • 3 January – 8am to 6pm

Medina:

  • 19 to 23 December – 6am to 8pm
  • 24 December – 6am to 3pm
  • 25 to 26 December – CLOSED
  • 27 to 30 December – 6am to 6pm
  • 31 December – 6am to 3pm
  • 1 January – CLOSED
  • 2 January – 8am to 4pm
  • 3 January – 8am to 6pm

Theatre:

The theatre will be open for the following performances of Cinderella.

  • Thursday 23 December: Show starts 2pm
  • Friday 24 December: Shows start 10.30am and 2pm
  • Christmas Day: CLOSED.
  • Boxing Day: show starts 2pm
  • Monday 27 December: Show starts 2pm
  • Tuesday 28 December: Show starts 2pm
  • Wednesday 29 December: Shows start 2pm and 6pm
  • Thursday 30 December: Show starts at 2pm
  • Friday 31 December: show starts 2pm
  • New Year’s Day: CLOSED
  • Sunday 2 January: Show starts 2pm

Westridge:

  • 19 to 23 December – 7am to 8pm
  • 24 to 26 December – closed
  • 27 to 28 December – 7am to 4pm
  • 29 to 30 December – 7am to 6pm
  • 31 December – CLOSED
  • 1 to 2 January – CLOSED
  • 3 January – 7am to 4pm

Libraries

  • Cowes Library – closes 4pm, 24 December; reopens 10am, Tuesday 4 January.
  • Freshwater Library – closes 4pm, 24 December; reopens 9.30am, Tuesday 4 January.
  • Newport Library – closes 4pm, 24 December; reopens 9am, Tuesday 4 January.
  • Ryde Library – closes 4pm, 24 December; reopens 9am, Tuesday 4 January.
  • Sandown Library – closes 4pm, 24 December; reopens 9am, Tuesday 4 January.
  • Ventnor Library – closes 4pm, 24 December; reopens 9.30am, Tuesday 4 January.

Museum Service

Record Office

The Record Office at Hillside, Newport is currently open by appointment only.

It will be closed from 12.30pm on Monday 24 December. It will be open between 10am and 4pm on 29th, 30th and 31 December. It will then reopen with its usual opening hours of 9.30am to 12.30pm and 1.30pm to 4.30pm from Wednesday 5 January 2022.

Dinosaur Isle Museum

Dinosaur Isle Museum will be closed on 24, 25, 26, 27 and 28 December inclusive. It will also be closed between the 1st and 3rd January, reopening on 4th January 2022.

On all other days it will open from 10am until 4pm, with last admission at 3pm.

Cowes Maritime Museum

The same opening hours as Cowes Library, above.

Museum of Island History

The museum will close on Thursday 16 December at 1pm and will open again on Tuesday 18 January at 10am.

Newport Roman Villa

The villa is closed for the winter period and will re-open on 1 April 2022.

Planning

The planning department will be operating within office hours with pre-booked appointments (no walk-ins).

Planning Enforcement complaints can continue to be made anytime online , and this can include reporting any alleged illegal works to protected trees.

Recycling and waste collection

This year there will be no day changes or alterations to the household waste and recycling collection service.

Please remember to set out your wheeled bins/gull-proof sacks and food waste by 7am on the correct day of your collection or they will not be collected.

The bulky waste and free re-use collection service will also be available on weekdays as normal over the festive period.

Between Monday 20 December and Friday 14 January, you can leave out extra polystyrene to the side of your black bin or black gull sack for collection, provided it is in clear or white sacks and contains no other items. Any excess black sacks will not be collected.

If you have an active Garden Waste Subscription you can also dispose of real Christmas trees as part of the service. The tree should be clear of all decorations and pots and can be left to the side of your garden bin on your collection day between Monday 3 January and Friday 14 January.

Register office

The Register Office closes at 4pm, Friday 24 December. A telephone appointment service only will run on Wednesday 29 December, Thursday 30 December and Friday 31 December from 9.30am to 4pm. The office at Seaclose will open as normal on Monday 3 January.

To register a death between 24 December and 2 January, please call (01983) 823233. For the out of hours emergency service please call Wightcare on (01983) 821105.

Regulatory Services (Licensing, Environmental Health and Trading Standards)

The service closes at 4pm, Friday 24 December and reopens Wednesday 29 December at 8.45am. If you wish to talk to a specific officer please make an appointment, please note the public reception at Jubilee Stores is not open at this time.

An out of hours service will run on 1 January as normal, please call Wightcare on (01983) 821105.

Revenues, Benefits, Parking Services, Blue Badges and Payments Team

Online applications remain available for council tax/local council tax support/housing benefit and Blue Badges.

Christmas housing benefit payment arrangements – please visit – www.iwight.com/housingbenefitpayments

To use the Citizens Access Portal to view your council tax account online please visit www.iwight.com/revsandbens (selecting Council Tax and then Citizens Access Portal).

To use the Citizens Access Benefits Portal to apply and notify a change of circumstances please visit www.iwight.com (selecting under the ‘Save time do it online’ Housing Benefits).